Shipping and Returns
The availability of each product (raw or painted) is not indicated on our website, indeed it may be that an old or recent product has to be programmed in painting or in production and the delay depends on the manufacturing calendars. Depending on the product, shipping can vary from 24 hours to 30 days (working time). S2 Concept makes every effort to provide the customer with accurate shipping times. In some rare cases, our suppliers experience manufacturing delays and fail to inform us of this. This may result in slight delays in shipment, for which S2 Concept cannot be held responsible.
If the customer's basket contains products with different availabilities, S2 Concept can propose to the customer to send the items separately so that the latter receives the available items as soon as possible. An additional cost will be requested (case of multi-delivery). Then, from the moment the carrier takes charge of the parcel, it is necessary to count a delay of :
24h/72h for a home delivery; a delivery in a Chrono Relay point or post office or max tracked letter
Between 24 hours and 10 working days depending on the carrier chosen
The customer has several delivery options:
Upon receipt of the package, the customer must check the condition of the package in the presence of the delivery person (or in the presence of the staff for deliveries in a relay point). If the consumer notices that the package is damaged, incomplete or has been opened, he must refuse the package. S2 Concept will then take charge of the settlement of the dispute with the carrier if the customer has refused the parcel or issued written, precise, complete, dated and signed reservations on the delivery slip with the carrier or the relay point.
Any anomaly concerning the items (damage, missing item compared to the order form, damaged or opened package, broken item...) must be indicated within 48 hours after the delivery by sending a registered letter with acknowledgement of receipt to S2 CONCEPT (as evidenced by the postmark) stating the said claims or via the contact form:
146 Chemin de Saint Exupery
Receipt of the order without valid reservations on the part of the recipient or his representative is deemed to be compliant and all risks of damage and loss are transferred to the recipient.
Once the parcel has been received, the customer must check the conformity of the order. Any claim of delivery error and/or non-conformity of the products must be addressed to the customer service by telephone on the same day as the delivery or at the latest 48 working hours after the delivery.
Return conditions :
One of the products received does not correspond to the information on the order form on the Customer Account (reference error). The customer must contact the customer service at 04.66.71.44.44 or by email firstname.lastname@example.org. S2 Concept will pay for the return shipping costs and will send the customer the correct reference as soon as possible.
One of the products is missing: the customer must send his complaint to S2 Concept by phone at 04.66.71.44.44 or by email contact@s2-concept. After checking with our logistics department, S2 Concept will send the missing product back to the customer, at its own expense, if there was an omission on the part of the logistics department. In the event that our verifications justify that the product has been sent to the customer, no request for reimbursement or return of said product will be made by S2 Concept.
To be accepted, the returned product must be in new condition, in its original packaging, closed, tried but not used. The labels must be present and not torn off. Technical parts or accessories in transparent blister packs must not be opened. The returned product must be suitable for resale. It must be placed in a dedicated transport packaging, with the transport label visibly stuck on.
The parcel must be returned, at the latest 14 (fourteen) days after the customer has communicated his decision to withdraw, accompanied by the summary of the return.
Racing products intended for competition are neither returned nor exchanged.